These Terms and Conditions (“Conditions”) govern access to and use of the website mistertranslate.com, as well as the purchase of word packs and the translation plugin for WordPress offered by CAES Marketing SL. By registering, purchasing a pack or installing the plugin you accept these Conditions, which are supplemented by the Privacy Policy, the Cookies Policy and the Returns Policy.

1. Identification of the provider

In compliance with article 10 of Law 34/2002 (LSSI-CE), it is hereby reported that the owner of the service is:

  • Company name: CAES Marketing SL
  • Tax ID: B01718949
  • Registered office: Avda. Ernest Lluch 32, TCM-2 Planta 3, 08302 Mataró (Barcelona), Spain
  • Contact email: info@mistertranslate.com
  • Website: https://mistertranslate.com

2. Purpose

MisterTranslate is a SaaS service that allows you to automatically translate posts, pages and content of a WordPress site using artificial intelligence. The client purchases word packs (500, 2,500, 5,000 or 10,000 words, or others that may be marketed) through the online store. After the purchase they receive by email a Client ID and a Secret Key which, when pasted into the official plugin installed on their WordPress, allow them to use the contracted balance.

3. Conditions of use

To contract the service it is necessary to:

  • Be over 18 years of age or a legal entity with legal capacity to contract.
  • Provide truthful, complete and up-to-date data in the purchase process and in the client area.
  • Maintain the confidentiality of the credentials (Client ID and Secret Key) and immediately notify any unauthorized use.
  • Comply with the legislation applicable to the content being translated.

4. Purchase process

The contracting process consists of the following steps: (i) selection of the pack in the store; (ii) completion of billing details; (iii) acceptance of these Conditions and the Privacy Policy; (iv) payment through the secure gateway; (v) receipt by email of the invoice and the access credentials to the service.

The contract is concluded upon effective payment of the pack. The client will receive a copy of the order and of these Conditions, which they may file.

5. Prices, taxes and invoicing

The prices published on the website are expressed in euros. Unless expressly stated otherwise, they are shown with VAT included when the client is an end consumer in Spain; for business clients or those domiciled outside Spain, the applicable tax regime will apply (reverse charge for intra-Community transactions, export, etc.). Every purchase generates the corresponding electronic invoice in the client’s name, which is sent by email and is available in the client area.

6. Payment methods

We accept payment by debit/credit card through secure gateways (Stripe and/or PayPal). CAES Marketing SL does not store full card details; these are processed directly by the payment provider under the PCI-DSS standard.

7. Plugin usage license

CAES Marketing SL grants the client a non-exclusive, personal, non-transferable and non-sublicensable license to install and use the official MisterTranslate plugin on the WordPress sites associated with their account. Each account corresponds to a natural or legal person; resale, assignment or distribution of the plugin, as well as use of the credentials by unauthorized third parties, is prohibited.

The code of the plugin and the platform, the trademarks, logos and texts are the intellectual property of CAES Marketing SL or its licensors. The license is granted exclusively for the use described; any other use requires prior written authorization.

8. Acceptable use

The client undertakes not to use the service to:

  • Process illegal, defamatory, pornographic content involving minors, or content that advocates hatred, terrorism or violence.
  • Infringe third-party intellectual, industrial or image rights.
  • Send spam, malicious code or perform reverse engineering on the API.
  • Circumvent the limits of the contracted pack or use the platform in an abusive way (abnormal volumes, scraping, reselling of the service).

Breach may lead to suspension or cancellation of the account without the right to a refund, without prejudice to any legal actions that may apply.

9. Availability and maintenance

We strive for maximum service availability, but we cannot guarantee it will be uninterrupted. Scheduled maintenance downtime may be carried out, which will be announced with reasonable notice whenever possible. We will not be liable for interruptions due to external causes (client issues, provider outages, force majeure).

10. Limitation of liability

The service is provided “as is” within existing technical possibilities. AI-generated translations may contain inaccuracies; the client undertakes to review them before publishing, especially in sensitive contexts (health, law, finance). To the extent permitted by law, the liability of CAES Marketing SL is limited to the amount actually paid by the client in the twelve months prior to the event giving rise to the liability. We will not be liable for indirect damages, loss of profits, clientele or data, except in cases of willful misconduct or gross negligence.

11. Modification of the Conditions

CAES Marketing SL may modify these Conditions for legal, technical or commercial reasons. Material changes will be communicated with reasonable notice by email or via a notice on the website. If the client does not accept the new terms, they may terminate the relationship before they come into force.

12. Withdrawal and refunds

The conditions for withdrawal and refunds are governed by the Returns Policy, which forms an integral part of these Conditions.

13. Data protection

The processing of the client’s personal data is carried out in accordance with the Privacy Policy, which details controllers, purposes, legal bases, retention periods and rights.

14. Applicable law and jurisdiction

These Conditions are governed by Spanish law. For any dispute, and without prejudice to mandatory jurisdictions applicable to consumers, the parties expressly submit to the Courts and Tribunals of Mataró (Barcelona).

Consumers may also resort to the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Last updated: 14 April 2026

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